Emergency Attendance Terms – Draft for Launch Review
These points summarise how the emergency booking is currently described. Final customer terms should be reviewed before online payments are activated.
Included
The selected fee covers the call-out and up to the first one hour of labour for diagnosis and a reasonable attempt to repair the reported plumbing problem where possible.
Attendance confirmation
After a paid booking is received, PRODECS will contact the customer within 30 minutes to confirm engineer attendance and the selected response window.
Additional work
If further labour is needed beyond the included hour, the engineer will discuss the requirement with the customer. A further quotation can be issued after assessment.
Materials
Replacement parts and materials are supplied by the customer unless otherwise agreed.
Service area and availability
Attendance is available within the PRODECS service area and during emergency service hours, subject to confirmed engineer availability.